Effective Date: 12 September 2025
Last Updated: 12 September 2025
We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect information relating to your use of our website: www.waterfallfarm.co.za
By using this site, you agree to the terms of this Privacy Policy.
1. Who We Are
Business Name: Waterfall Farm
Physical Address: Schaapdrift Road, Van Reenen, 3372, South Africa
Email: vicki@vjdillon.co.za
Phone: 083 3030 364
2. What Information We Collect
We do not collect any personal information directly through our website (e.g. names, emails, phone numbers), as there is no contact or booking form.
However, we may collect limited non-personal data automatically via:
- Cookies (see Section 5)
- Google Analytics (see Section 6)
If you book accommodation through third-party platforms such as Airbnb, LekkeSlaap, or SafariNow, please refer to their respective privacy policies.
3. How We Use Your Information
We may use analytics data to:
- Understand how visitors use our website
- Improve website performance and content
- Monitor traffic sources, page views, and session durations
We do not use your data for direct marketing and we do not sell, share, or transfer any user data to third parties.
4. Data Storage & Retention
We do not store personal guest data through this website.
If you contact us directly via email or WhatsApp, we may retain that communication for customer service purposes. These messages are stored securely and are not used for any other purpose.
5. Cookie Policy
Cookies are small text files placed on your device to help the site function properly and enhance your browsing experience.
By using our website, you consent to our use of cookies.
You may adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some website functionality may be affected.
6. Google Analytics
We use Google Analytics to collect information about how visitors use our website. Google Analytics collects information such as:
- IP address (anonymised)
- Browser type and device
- Pages visited and time spent
This information helps us improve site functionality and user experience. All data is aggregated and does not identify you personally.
You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
7. Children’s Privacy
Our accommodation is family-friendly, but we do not knowingly collect or store personal information from children under 18. If you believe we have inadvertently received such information, please contact us, and we will promptly delete it.
8. Cancellation Policy
All bookings are managed through third-party platforms such as Airbnb, LekkeSlaap, and SafariNow. Please refer to the cancellation terms listed on the specific platform where you made your booking. We do not handle cancellations or refunds directly.
9. Your Rights
In accordance with the Protection of Personal Information Act (POPIA), you have the right to:
- Request access to your personal information (if applicable)
- Request correction or deletion of your data
- Withdraw consent for processing (e.g. cookies)
Please contact us at vicki@vjdillon.co.za for any data-related queries or requests.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. Please revisit this page to stay informed.
Questions?
If you have any questions or concerns about this Privacy Policy, please contact:
Vicki Dillon
📧 vicki@vjdillon.co.za
📞 083 3030 364